Hi all. Looking for a proper automated call answering service — not the old-style 'press 1 for sales' IVR menus. Something that actually understands what the caller wants and responds intelligently. Anyone using something like that in a B2B context?

Hi. Switched from a traditional IVR to a proper automated call answering service from Maloni AI six months ago. Night and day. No menu trees — the caller just says what they need and the AI handles it: pricing questions, booking, follow-up, document references, escalation. Response is around 1.74s so it doesn't feel like waiting. We feed it our document base (price lists, contracts, FAQ) and it answers accurately from there. For B2B it handles lead qualification too, using SPIN and BANT frameworks. Integrates with CRM so qualified leads land in the pipeline with full call context. The drop in caller frustration alone justified the switch.